A business justification must be submitted at least a week prior to travel departure or the reason for needing a bypass code. With CISO approval, you may be issued a temporary bypass code.This option is not offered in most circumstances, and is only available for limited time periods, so please reach out to Technology Support for assistance in alternate authentication methods before requesting a Bypass code.Example: 123 456 => enter as 123456 for authenticating. When prompted, do not include the space between the passcode. Next tap on the down arrow next to "DUO-PROTECTED UTEP". To do this, open the Duo Mobile application on your mobile device. You can simply tap on the account you want to access to generate your code. This does not require you to have Internet connectivity or cell service. You can generate a Duo Mobile passcode on your mobile device.Note that you must be fully registered in Duo and have the Duo Mobile application installed on your smartphone or tablet for these options to work. There are several options for using Duo 2FA if you have no cell or data service on your mobile device. Close the pop-up, relaunch the application, and provide your new password when prompted.Īre there different authentication methods how can I authenticate if I am traveling abroad or do not have cell or data service? To do this, right-click on the GlobalProtect icon located in your system tray, select "Show Panel", then click on the icon located to the right of your username on the far-right side of the pop-up to delete your saved password. NOTE: It is important to note that if you have recently changed your UTEP password you will need to first manually delete your old UTEP password stored in the GlobalProtect VPN application, then re-authenticate with your new password. Duo is very flexible and allows you to link multiple devices to your account so that you can use your mobile phone and a landline, two different mobile devices, etc. ![]() What if I do not have a smart phone? No mobile phone no problem! You can use a landline or tablet. ![]() Your administrator can set-up the system to do this via SMS, voice call, one-time passcode, the Duo Mobile smartphone application, and so on. Just log in using your UTEP username and password, and you will be prompted via your mobile device to approve access to your account. Once you have successfully enrolled in Duo you are ready to start using it. NOTE: Experiencing issues with your cell phone service plan when using the Duo Callback feature? Please refer to the document titled " Resolving Potential Duo Callback Feature Issue" at the bottom of this web page. This enhancement is separate and independent from your UTEP username and password thus Duo never sees your password. You can "Approve" the access if you are logging in OR "Deny" if you were not actively logging into your account. With Duo, you will be alerted on your mobile device anytime anyone attempts to log in as you. Why Do I Need Two-Factor Authentication? Because passwords are increasingly easy to compromise, 2FA is being implemented to provide an additional layer of security, thus protecting your account from unauthorized use and allowing you to have real-time control over log in events on your account. ![]() Verifying your identity using a second factor, like your phone or other mobile device, prevents anyone but you from accessing your account, even if they know your password. Two-factor authentication (2FA) adds an extra layer of security to your online accounts.
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